Privacy & Data Security
At New Challenge Learning Ltd, we take privacy, confidentiality and data security seriously. We are committed to protecting the personal information of the children and young people we support, their parents and carers, education settings, commissioning organisations, tutors and other professionals.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we may collect
Depending on the services being provided, we may process information including:
names and contact details;
information provided by schools, local authorities, parents or carers;
educational information, including attendance, attainment and learning needs;
SEND and other information necessary to provide appropriate educational support;
safeguarding and welfare information where necessary;
records relating to tuition sessions, progress and outcomes;
information about tutors, employees, contractors and applicants; and
website enquiries and correspondence.
Some information we receive may constitute special category personal data. We only process this where there is an appropriate lawful basis and additional condition for doing so.
Why we use personal information
We use personal information where necessary to provide and manage our education and alternative provision services, communicate with relevant parties, safeguard children and young people, meet contractual and legal obligations, maintain appropriate records and improve the quality of our provision.
We do not sell personal information.
Where information is shared with us by a school, local authority or another organisation, responsibilities for data protection will depend upon the circumstances and the respective roles of the organisations involved.
Safeguarding and confidentiality
The safety and welfare of children and young people is a priority.
Information is treated confidentially, but confidentiality cannot be guaranteed where there is a safeguarding concern. Where necessary and lawful, relevant information may be shared with safeguarding professionals, local authorities, schools, emergency services or other appropriate organisations to protect a child or young person.
How we protect information
New Challenge Learning Ltd uses appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, disclosure, alteration or misuse.
These measures include secure storage systems, access controls, password protection, appropriate device security, secure methods of sharing information, data minimisation and procedures for securely retaining and disposing of records.
Access to personal information is limited to people who require it for legitimate business or safeguarding purposes.
Tutors and other personnel working on our behalf are expected to follow our confidentiality, safeguarding and data protection requirements.
How long we keep information
We keep personal information only for as long as it is required for the purpose for which it was collected and to meet applicable legal, safeguarding, contractual and regulatory requirements.
Information is then securely deleted or destroyed in accordance with our data retention procedures.
Your data protection rights
Depending on the circumstances, individuals may have rights including the right to:
request access to personal information held about them;
ask for inaccurate information to be corrected;
request deletion of information in certain circumstances;
request restriction of processing;
object to certain types of processing; and
raise a concern about how their information is being used.
Not all rights apply in every situation.
Website enquiries
If you contact us through our website, email or another communication method, we will use the information you provide to respond to your enquiry and, where appropriate, provide our services.
Our website may use essential cookies or other technologies necessary for the website to operate. Where non-essential cookies are used, appropriate information and consent options will be provided.
Contact us
For questions about privacy, data protection or how New Challenge Learning Ltd handles personal information, please contact:
New Challenge Learning Ltd
Email: hello@northchallengelearning.com
You also have the right to raise concerns with the Information Commissioner’s Office (ICO).
Last updated: September 2026